Terms & Conditions

Donation Terms & Conditions

Agreement 

By donating to Believe:NeuroDiversity, you are agreeing to our terms and conditions including our refund and receipting policy. Please review the following prior to making your donation. 

Where indicative usage of donated funds is indicated on the donation form, the donor acknowledges that the funds donated may be used for any purposes within the scope of our organisation’s charitable purpose.

Payment Options 

How to pay - website 

Once you have made your selection you will be guided through the payment process. The method of payment on the web site is by credit or debit card.  We do not capture or store your card details, only the authority from our bank that your credit card payment has been approved. If you authorise a recurring donation, your credit card details are stored by our payment processor in accordance with payment card industry standards. 

We accept card payments via a secure payments system which is linked directly to our bank, who will authorise all card payments. We can accept cards issued in Australia or overseas. 

How to pay – direct payment 

Believe:NeuroDiversity also accepts payments by direct debit.  

Payments can be made to:  

NeuroDiversity Network Australia (trading as Believe:NeuroDiversity)  

BSB 063169      Acct 10711013 

Name and email contact must be provided with the donation to receive a receipt. 

Payment currency: 

All transactions are processed in Australian dollars. 

Receipts 

We issue a receipt with a copy of the payment information received from our Bank for each donation made via the website. Donations of AUD$2.00 or more are tax deductible. 

Believe:NeuroDiversity is registered as a charity with the Australian Charities and Not-for-profits Commission (ACNC). Eligible tax-deductible donations have Deductible Gift Recipient (DGR) status with the Australian Tax Office. ABN: 51608581037

For donations made via direct payment, receipts will be forwarded by email. 

Privacy Policy 

The personal information we hold about individuals is handled appropriately and lawfully as per our Privacy Policy. 

Membership Terms & Conditions

Believe:NeuroDiversity members are all bound by our Rules and Policies in force from time to time. 

Eligibility for Membership 

Any person who supports the purposes of the Association is eligible for membership. 

Application  

An application for membership must be submitted in an approved fashion, in accordance with the Rules of the Association, and accompanied by the prescribed fee. 

It is the policy of Believe:NeuroDiversity to accept all membership applications in the first instance, unless the Board decides to reject the application. 

If an application is rejected, all membership fees will be returned to the applicant. 

Membership Renewal 

Your membership must be renewed every 12 months and we generally send a reminder approximately 1 month before the renewal date. 

Direct Debit of Membership Renewal Payment 

You may authorise us to direct debit your nominated account for your membership renewal payment. Please refer to your direct debit authorisation and the Direct Debit Services Agreement for the information applicable to this request. 

All renewals paid by direct debit are still subject to the above Membership Renewal requirements. 

Refund of Membership Fees 

We only provide refunds of membership fees in limited circumstances, namely: 

If your membership application has been declined; or 

Exceptional circumstances prevent you from continuing your membership. 

Privacy 

By submitting a Membership Application Form, you acknowledge that you have read and understood the Believe:NeuroDiversity Privacy Policy and agree with and consent to the practices described in that Privacy Policy. 

General 

All rules including those in the Believe:NeuroDiversity Rules also apply to membership of the Association. From time to time, we may update these Terms and Conditions. The updated Terms and Conditions will apply to all membership applications from the time of posting on our website onwards. 

Refund Terms & Conditions

Purpose  

Believe:NeuroDiversity have developed a donation refund policy as part of our commitment to honouring and respecting the financial contributions that people make to the Association. We recognise the importance of donations and want to ensure we establish appropriate principles of transparency and fairness regarding the management of refunds. This policy outlines the circumstances under which we will refund a donation.  

Scope  

This policy applies to all those who make financial donations to the Association and its employees and volunteers responsible for processing and managing financial donations.  

Policy statement  

Believe:NeuroDiversity expects that anyone wishing to donate consider their decision carefully and check donation amounts during transactions.  

The Association recognises that it is possible to make an error when making an online donation or for donors to change their mind about the donation made. It can also occur that an error can be made by the Association or our financial institution.  

Under this policy we will endeavour to refund donations in accordance with the following principles:  

Principles 

  1. If an error is made in making an online donation or if the donor changes their mind, we will honour all requests for refund that are made in writing within 14 days of the date the donation was made. The written refund request should include the details of the initial transaction including date, donation amount, donor's name, identification, tax invoice number and the nature of the error. 

  2. Requests for a refund can be sent by email to: info@believe-nd.org.au  

  3. The Association will fully examine all requests for refund and endeavour to ensure that genuine errors are rectified, however we are under no obligation to give refunds and the decision on refunds will be at the Association’s discretion.  

  4. If an amount is adjusted, the original receipt issued for the incorrect amount will become invalid and a new receipt will be issued for the amount of the adjusted donation.  

  5. The Association reserves the right to pass any refund transaction charges on to the donor.  

  6. Refunds will be returned using the original method of payment  

  7. If donation has been made by credit card, the refund must be credited to that same credit card.  

  8. Should an error be made by Believe:NeuroDiversity or our financial institution(s), a refund of the full amount will be made once we are notified of the error in writing and all costs will be borne by us.